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City of Fond du Lac Fire Dept. Dispatcher / Fire Relationships |
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By Mary Kay Beau |
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| Asst. Chief of EMS, Michael Peterson and the Training and Safety Officer Joseph Hoffman gave their presentation on the good/poor rela tionships between fire departments and dispatchers, and also the expectation the public has that all communication centers give EMD pre- arrival instruction, There was a real interaction with the attendees! With the communication division of NAFTO being one of the smaller groups represented, it does have it’s advantages when it comes to presenters and sharing your comments. We found it a good time to network with the departments that were present and be truthful about how our centers do/do not work well with fire departments. Mike and Joe were very understanding as to the lack of knowledge fire personnel have of a dispatchers role as well as relayed to us they don’t just “sit back in their lazy boys” waiting for us to page them out. We all need to work on the improvement of relationships. Just in relation to a dispatcher taking a call and dispatching that call, we the dispatcher, have a feel for the call in speaking directly to the “customer”. It is then up to the dispatcher on how he/she delivers that dispatch to the fire department/ EMS staff by our tone of voice we give them a mindset of the scene they will be walking into. | |
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